1. Eligibility for Returns
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Returns are only accepted for items that are defective, damaged upon arrival, or incorrect due to our error.
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We do not accept returns for reasons such as change of mind, wrong color, or dissatisfaction with product size or feel.
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To be eligible for a return, your item must be unused, unassembled, and in its original packaging.
2. Return Request Deadline
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You must submit a return request within 7 days of the delivery date.
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After 7 days, all sales are final.
3. Return Process
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To initiate a return, contact us at support@babygem.store with your order number and detailed reason for return.
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Returns must be pre-approved. Unauthorized returns will be refused and sent back at the customer’s expense.
4. Shipping Costs
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Customers are responsible for all return shipping costs unless the product is defective or incorrect.
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We recommend using a trackable shipping service. We are not responsible for lost return shipments.
5. Refunds
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Approved refunds will be processed within 10–14 business days after we receive and inspect the returned item.
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Refunds are issued to the original payment method only.
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Shipping costs (to or from the customer) are non-refundable.
6. Exchanges
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We do not offer exchanges. You may request a refund for defective products only.
7. Damaged or Defective Products
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Claims for damaged or defective products must include clear photo or video evidence.
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If damage occurred during transit, we will handle the replacement directly with the carrier.